Case Support Specialist - Ticketing & Records

TEKsystems; Dublin (OH); Hybrid; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Zusammenfassung

TEKsystems is seeking a contract-based Administrative Support professional for Dublin, OH. You will handle ticket-based tasks, maintain documentation, and provide timely communication with case workers and teammates to ensure accurate, efficient processing.

The role requires strong organization, the ability to multitask, and a professional, proactive communication style. This hybrid position offers benefits as described in the job posting.

Qualifikationen

• Experience handling administrative tasks and tickets.
• Ability to communicate clearly with case workers and teammates.
• Proactive, reliable and able to prioritize workload.

Aufgaben

• Monitor and respond to messages from case workers via the messaging app.
• Create and manage tickets based on incoming requests.
• Rotate responsibilities with the team to manage the ticketing process.
• Handle typical requests such as records requests and follow-ups.
• Balance new tickets with ongoing follow-up tasks from previous days.

Kenntnisse

Time management

Self-motivation

Multitasking

Written and verbal communication

Collaborative teamwork

Tools

MS Office

Microsoft Teams

Jobbeschreibung

TEKsystems is seeking a contract-based Administrative Support professional for Dublin, OH. You will handle ticket-based tasks, maintain documentation, and provide timely communication with case workers and teammates to ensure accurate, efficient processing.

The role requires strong organization, the ability to multitask, and a professional, proactive communication style. This hybrid position offers benefits as described in the job posting.