Hybrid Welfare Case Support Specialist

TEKsystems; Dublin (OH); Hybride; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation or Sick Leave

Résumé du poste

TEKsystems in Dublin, OH is seeking a contract-based ticketing administrator to handle timely, high-quality completion of service tickets through administrative tasks. You will communicate with case workers and stakeholders to ensure tasks are completed accurately and on schedule.

Daily duties include creating and managing tickets, processing records requests, updating state systems, and maintaining documentation.

Qualifications

• Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail.
• Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.
• Proficiency with computer equipment, including MS office applications and Microsoft Teams

Responsabilités

• Monitor and respond to messages from case workers via the messaging app.
• Create and manage tickets based on incoming requests.
• Rotate responsibilities with the team to manage the ticketing process.
• Handle typical requests such as records requests, which may require multiple follow-ups.
• Balance new tickets with ongoing follow-up tasks from previous days.

Connaissances

Time management

Organizational skills

Attention to detail

Self-motivation

Multitasking

MS Office

Microsoft Teams

Outils

MS Office

Microsoft Teams

Description du poste

TEKsystems in Dublin, OH is seeking a contract-based ticketing administrator to handle timely, high-quality completion of service tickets through administrative tasks. You will communicate with case workers and stakeholders to ensure tasks are completed accurately and on schedule.

Daily duties include creating and managing tickets, processing records requests, updating state systems, and maintaining documentation.