Welfare Case Worker: Ticketing & Support (Hybrid)

TEKsystems; United States; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Dublin, OH, is seeking an administrative ticketing specialist for contract work. You will manage incoming requests, create and track tickets, and coordinate with case workers to ensure timely, accurate responses. The role emphasizes strong communication and organized multitasking in a hybrid environment.

Responsibilities include processing records, maintaining documentation, and ensuring confidentiality. Occasional travel and extended sitting/standing may be required.

Qualifications

• Experience providing administrative support and ticketing workflows.
• Ability to communicate clearly with case workers and stakeholders.
• Willingness to travel occasionally and sit/stand for extended periods.

Responsibilities

• Monitor and respond to messages from case workers via the messaging app and create tickets based on requests.
• Rotate responsibilities with the team to manage the ticketing process and balance new and ongoing tickets.
• Handle typical requests such as records requests and data processing, ensuring timely follow-ups and accuracy.

Skills

Time management

Strong communication

Multitasking

Tools

MS Office

Microsoft Teams

Job description

TEKsystems in Dublin, OH, is seeking an administrative ticketing specialist for contract work. You will manage incoming requests, create and track tickets, and coordinate with case workers to ensure timely, accurate responses. The role emphasizes strong communication and organized multitasking in a hybrid environment.

Responsibilities include processing records, maintaining documentation, and ensuring confidentiality. Occasional travel and extended sitting/standing may be required.