Case & Ticket Support Specialist (Child Welfare)

TEKsystems; United States; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in Dublin, OH is seeking an organized administrative professional to manage tickets and perform a broad range of clerical tasks. You will handle records requests, data entry, and documentation across state systems, while maintaining confidentiality and professional communication with case workers and stakeholders.

The role requires multitasking, strong time management, and proficiency with MS Office and Teams.

Qualifications

• Experience handling administrative tasks and tickets.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with case workers and stakeholders.

Responsibilities

• Provide admin support to process tickets and data entry.
• Monitor and respond to incoming requests; prioritize and communicate updates.
• Enter, review, and maintain documentation across state systems.
• Assist with form completion and obtain necessary signatures.
• Deliver documents electronically to appropriate parties.
• Prepare reports, letters, and emails; monitor communications for timely responses.
• Document work on each ticket clearly and frequently.
• Resolve tickets promptly based on priority.
• Allocate 25% of time to specialist ticket types (case research, placement assistance, supervision support).
• Maintain internal documentation for accuracy and accessibility.

Skills

Time management

Multitasking

Written & verbal communication

Proficiency with MS Office

Tools

MS Office

Microsoft Teams

Job description

TEKsystems in Dublin, OH is seeking an organized administrative professional to manage tickets and perform a broad range of clerical tasks. You will handle records requests, data entry, and documentation across state systems, while maintaining confidentiality and professional communication with case workers and stakeholders.

The role requires multitasking, strong time management, and proficiency with MS Office and Teams.