Client Services & Information Specialist

Franklin County, Ohio; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin County, Ohio is seeking a Client Information Specialist to provide customer service to internal and external customers and manage the flow of contact to agency staff.

Responsibilities include handling inquiries, verifying information, updating cases, mailing materials, notarizing documents when needed, and coordinating with translators and other departments. Background check is required.

Qualifications

• High school diploma or equivalent required.
• One year of clerical or office administration experience.
• Must pass background check.

Responsibilities

• Provide customer service to internal and external customers.
• Answer and assess incoming telephone calls.
• Verify caller information to ensure authorized access to case information.
• Transfer calls to appropriate employee and enter notes into the system.
• Take changes of mailing addresses and employment information; update cases accordingly.
• Mail materials to clients and notify staff for subpoenas or threats.
• Greet clients, determine needs, ensure signed in, and forward to appropriate department.
• Take photocopies of client ID and provide work/school excuses when needed.
• Notify staff and translate or coordinate as required.

Education

High school diploma or equivalent

Job description

Franklin County, Ohio is seeking a Client Information Specialist to provide customer service to internal and external customers and manage the flow of contact to agency staff.

Responsibilities include handling inquiries, verifying information, updating cases, mailing materials, notarizing documents when needed, and coordinating with translators and other departments. Background check is required.