Client Information & Support Specialist

Franklin County Department of Human Resources; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin County Department of Human Resources seeks a Client Information Specialist to deliver excellent service to internal and external customers. You will answer calls, verify client information, and update case notes in the system to support case management.

The role involves greeting clients, collecting required documentation, notarizing when necessary, and coordinating with departments to resolve inquiries.

Qualifications

• High school diploma or equivalent with one year of clerical or office administration experience.
• Background check required.
• Experience with data entry and filing is helpful.

Responsibilities

• Provide customer service to internal and external customers.
• Answer and assess incoming telephone calls.
• Verify client information to confirm authorization.
• Transfer calls to the appropriate employee.
• Enter accurate notes into the computer system.
• Update mailing addresses and employment information.
• Greet clients and ensure appointment times are met.
• Notarize documents or prepare subpoenas when needed.
• Stock and distribute forms, pamphlets, and materials.
• Notify staff of security concerns and process inquiries.
• Arrange translations when needed.
• Perform routine research to find proper solutions.
• These duties are illustrative and may vary.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent with one year of clerical or office administration experience

Job description

Franklin County Department of Human Resources seeks a Client Information Specialist to deliver excellent service to internal and external customers. You will answer calls, verify client information, and update case notes in the system to support case management.

The role involves greeting clients, collecting required documentation, notarizing when necessary, and coordinating with departments to resolve inquiries.