Case Processing Supervisor – Immigration Records & Docket Lead

The GEO Group, Inc.; Cleveland (OH); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Descripción de la vacante

The GEO Group, Inc. is seeking a Case Processing Specialist Supervisor to guide immigration records management and case preparation for ICE personnel. You will coordinate files, ensure accuracy, and support desk operations in a federal settings environment.

You will lead a team, manage docket schedules, and prepare removal documentation while maintaining privacy and DHS compliance guidelines. This role suits detail-oriented professionals with strong communication skills.

Formación

• Associate’s degree from an accredited institution or one year of directly related industry experience required.
• Experience and/or training related to reviewing law enforcement documentation including detention files, custodial records, or immigration case files.
• Bachelor’s degree in a related discipline is preferred.
• Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
• Must be able to disseminate verbal instructions or training clearly and in a manner understood by the intended audience.
• Must be able to write memorandums and reports in a clear, concise, and accurate manner.
• Ability to interpret complex written and oral communication, documents, and instructions.
• Ability to make and implement decisions without assistance.
• Proficient with general PC application software (Microsoft Office).
• Must be at least twenty-one years of age.
• Must have resided in the United States or its territories for the last five years.

Responsabilidades

• The Case Processing Specialist Supervisor leads Case Processing Specialist in processing cases and performing all peripheral activities, immigration records management, and document preparation.
• Assists the preparation, review and management of case files, ensuring accuracy and completeness in all documentation.
• Ensures Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Maintains updated case status records, court scheduling details, and case tracking logs.
• Retrieves, compiles, and organizes county/state/federal court records and supporting case materials from multiple databases.
• Generates case status reports and monitoring dashboards.
• Assists with docket coordination with EOIR and USCIS; coordinates with ICE officers for interviews, hearings, removals, and case updates.
• Reviews paperwork for completeness and accuracy.
• Tracks compliance with release conditions and reports violations; assists with scheduling removal and staging flights.

Conocimientos

Verbal communication

Written communication

Decision making

Training others

MS Office

Educación

Associate’s degree

Bachelor’s degree preferred

Herramientas

DHS databases

Microsoft Office

Descripción del empleo

The GEO Group, Inc. is seeking a Case Processing Specialist Supervisor to guide immigration records management and case preparation for ICE personnel. You will coordinate files, ensure accuracy, and support desk operations in a federal settings environment.

You will lead a team, manage docket schedules, and prepare removal documentation while maintaining privacy and DHS compliance guidelines. This role suits detail-oriented professionals with strong communication skills.