Case Manager, Scattered Site Housing - Housing Stability

The People Concern; Los Angeles (CA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Planning (403b)

Employee Assistance Plans (EAP)

Job summary

The People Concern is seeking an Intensive Case Management Services (ICMS) Case Manager to serve clients across the greater Los Angeles area, promoting housing stability and access to health and income supports. You will assess needs, coordinate wrap-around services, and work with partners to secure permanent housing in collaboration with HSH.

Travel between sites to support individuals with housing, health, mental health, and income goals, while documenting progress and maintaining client

Qualifications

• Bachelor's degree preferred; or a minimum two (2) years' case management experience working with individuals experiencing homelessness.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
• Able to transport clients in your vehicle
• Demonstrated knowledge of case management
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Skill in non-violent crisis intervention
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
• Able to obtain and maintain CPR/First Aid certification

Responsibilities

• Work with a diverse and marginalized client caseload experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
• Ensure that case management services to clients are reflective of the Whatever It Takes model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
• Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
• Maintain confidentiality of client files per HIPAA and all applicable guidelines
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Skills

Case management

Trauma-informed care

Crisis intervention

HIPAA compliance

Driving

Collaboration

Documentation

Education

Bachelor's degree preferred

Two years case management experience

Tools

Microsoft Word

Outlook

Excel

EMR systems

Job description

The People Concern is seeking an Intensive Case Management Services (ICMS) Case Manager to serve clients across the greater Los Angeles area, promoting housing stability and access to health and income supports. You will assess needs, coordinate wrap-around services, and work with partners to secure permanent housing in collaboration with HSH.

Travel between sites to support individuals with housing, health, mental health, and income goals, while documenting progress and maintaining client