Case Manager & Program Admin — 36-Hour Week & Benefits

First Step House; Salt Lake City (UT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

PTO growth

Paid holidays

401(k) match

Merit increases

Bonus opportunities

Health insurance

Job summary

First Step House in Salt Lake City is seeking a Permanent Supportive Housing Program Assistant/Case Manager to blend case management with program administration. You will work with residents who have experienced homelessness and may face mental illness or substance use disorders, coordinating services with clinical and housing teams to help residents maintain housing and access benefits.

This 36-hour week, full-time role offers competitive benefits including PTO, holidays, retirement match,

Qualifications

• Bachelor’s degree preferred in Social Work, English, business, or related field.
• Case management experience preferred.
• Experience with mental health and substance use treatment preferred.
• Valid Driver's License

Responsibilities

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Skills

Highly organized

Excellent communication

Team collaboration

Education

Bachelor's degree in Social Work, English, business, or related field

Tools

Microsoft Office

HMIS knowledge

Job description

First Step House in Salt Lake City is seeking a Permanent Supportive Housing Program Assistant/Case Manager to blend case management with program administration. You will work with residents who have experienced homelessness and may face mental illness or substance use disorders, coordinating services with clinical and housing teams to help residents maintain housing and access benefits.

This 36-hour week, full-time role offers competitive benefits including PTO, holidays, retirement match,