Case Manager - Women's Resource Center

America, Utah, Inc.; Salt Lake City (UT); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Spanish fluency pay

Health benefits

403b match

PTO 33 days

Life insurance

HSA contribution

Referral program

Job summary

Volunteers of America, Utah is seeking a Housing Case Manager to help clients overcome homelessness by developing personalized goals and coordinating housing resources. The role focuses on trauma-informed care, crisis intervention, and comprehensive case management to transition clients to stable housing.

On-site work is required to provide direct client care; the candidate will engage in weekly meetings, maintain records, and collaborate with community partners.

Qualifications

• Requires a degree in social services and two years’ experience.
• Must pass Utah DHS Case Management Certification within 60 days.
• GED or High School Diploma required for Utah Case Management Certification.
• Familiar with Trauma Informed Care, Motivational Interviewing and Housing First philosophies.
• Ability to uphold professional boundaries and confidentiality regulations.

Responsibilities

• Assist clients in developing goals to overcome homelessness and obtain housing.
• Participate in regular case reviews for planning and referrals.
• Provide trauma‑informed, direct case management and crisis intervention.
• Identify priority needs and coordinate services accordingly.
• Attend weekly staff/clinical meetings and other assigned meetings.
• Maintain records and participate in research or special projects.

Skills

Trauma Informed Care

Motivational Interviewing

Housing First

Professional boundaries

Education

Social services degree

Tools

Microsoft Office

Job description

Description

Volunteers of America, Utah provides community-supported pathways for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources. Our Housing Case Managers provide consistent, individualized, and thorough housing case management services to clients, with the end goal of clients transitioning from the Resource Center to safe and stable housing quickly and efficiently.

The center recognizes and meets the needs of those at risk and homeless populations including: single women; domestic violence victims; individuals with behavioral health disorders; individuals who are medically frail/terminally ill [and/or] those exiting prison or jail. All activities are undertaken with the ultimate goal of assisting all clients in obtaining housing.

Benefits

• Additional hourly pay for Spanish fluency.
• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee AssistanceProgram for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Essential duties

• Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to housing.
• Participate in regularly scheduled clinical case review to ensure appropriate case/service planning and referral of clients to the most appropriate service provider.
• Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
• Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Attend weekly staff/clinical staffing meetings and other meetings as assigned.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.
• Evaluate own performance to increase effectiveness as a Housing Case Manager.
• Use agency vehicles to provide transportation.
• Attend work on a punctual, regular and predictable basis.
• Attend work as scheduled on a regular and predictable basis and arrive at the designated time.
  • Work must be performed on-site due to the need to provide direct client care.

Requirements

Qualifications

• A degree in the field of social services and two years’ experience working in the social services field or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
• Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• GED or High School Diploma required for Utah Case Management Certification.
• Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
• Ability to uphold professional boundaries, confidentiality regulations, and interact in a professional manner with a diverse workforce, clients, and the public.
• Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
• Willingness to accept supervision and direction.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• Driving Required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment. May entail using a computer for extended periods of time.