Supportive Housing Program Assistant

First Step House; Salt Lake City (UT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Flexible daytime schedule

Paid time off

15 paid holidays

401(k) with employer match

Annual merit increases

Annual bonus opportunities

Medical, Dental, Vision, Life

Collaborative team

Job summary

First Step House in Salt Lake City, UT is seeking a Permanent Supportive Housing Program Assistant/Case Manager to join our team." This full-time role offers a 36-hour work week and a salary of $52,000 to $62,000 annually. You will work directly with residents who have experienced homelessness, provide trauma-informed, person-centered support, and coordinate services with clinical and community partners.

Responsibilities include developing service plans, maintaining housing stability,

Qualifications

• Bachelor’s degree preferred in a related field.
• Case management experience preferred.
• Experience with mental health and substance use treatment preferred.
• Valid driver’s license required.

Responsibilities

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Skills

Case management experience

Mental health experience

Interpersonal skills

MS Office proficiency

Homelessness services knowledge

Valid driver’s license

Education

Bachelor’s degree in Social Work or related field

Tools

HMIS

Electronic Health Records (EHR)

Job description

Permanent Supportive Housing Program Assistant/Case Manager

Salt Lake City, UT | Full-Time | 36-Hour Work Week

$52,000–$62,000 annually

At First Step House, "We help people build lives of meaning, purpose, and recovery." We are looking for an organized, compassionate, and adaptable professional to join our Permanent Supportive Housing team.

This unique role combines case management and program administration. You'll work directly with residents who have experienced homelessness and may be living with mental illness and/or substance use disorders, while also supporting the organization and day-to-day operations of the program. You'll work alongside clinical, housing, medical, and other support staff to help residents maintain housing, access benefits and community resources, and build greater stability and independence.

Forget the traditional 40+ hour work week! We offer a 36-hour work week so you can enjoy more balance while building a meaningful career.

Benefits

• Flexible daytime schedule
• Robust paid time off that grows with your tenure
• 15 paid holidays each year, including your birthday
• 401(k) with employer match up to 5%
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• A collaborative team dedicated to changing lives

What You'll Do

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Qualifications

• A Bachelor's degree in Social Work, English, business, or other related field is preferred
• Case management experience highly preferred
• Experience with mental health and substance use treatment are preferred
• Valid Drivers License

What We're Looking For

The Ideal Candidate Is

• Highly organized and detail-oriented.
• An excellent communicator with strong interpersonal skills.
• Able to balance administrative responsibilities with direct client care.
• Comfortable navigating challenging situations and using conflict-resolution skills.
• Proficient with Microsoft Office and able to learn electronic databases.
• Knowledgeable about or experienced working with homelessness, mental illness, substance use, or other barriers to stability.
• Committed to maintaining professional boundaries, confidentiality, and ethical standards.
• Able to work collaboratively as part of a multidisciplinary team.
• Someone who demonstrates an Outward Mindset and treats residents and coworkers with dignity and respect.

Why First Step House?

At First Step House, you'll have the opportunity to make a meaningful difference every day while helping individuals build stability, independence, and lives of meaning and purpose.

If you're passionate about helping others and enjoy a role that combines relationship-building, organization, and problem-solving, we'd love to hear from you!

For more information about our non-profit organization, you can visit our website at www.firststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Salary: $52000 - $62000 per year