36-Hour Housing Case Manager — Flexible & Impactful

First Step House; Salt Lake City (UT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Flexible daytime schedule

Paid time off

15 paid holidays

401(k) with employer match

Annual merit increases

Annual bonus opportunities

Medical, Dental, Vision, Life

Collaborative team

Job summary

First Step House in Salt Lake City, UT is seeking a Permanent Supportive Housing Program Assistant/Case Manager to join our team." This full-time role offers a 36-hour work week and a salary of $52,000 to $62,000 annually. You will work directly with residents who have experienced homelessness, provide trauma-informed, person-centered support, and coordinate services with clinical and community partners.

Responsibilities include developing service plans, maintaining housing stability,

Qualifications

• Bachelor’s degree preferred in a related field.
• Case management experience preferred.
• Experience with mental health and substance use treatment preferred.
• Valid driver’s license required.

Responsibilities

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Skills

Case management experience

Mental health experience

Interpersonal skills

MS Office proficiency

Homelessness services knowledge

Valid driver’s license

Education

Bachelor’s degree in Social Work or related field

Tools

HMIS

Electronic Health Records (EHR)

Job description

First Step House in Salt Lake City, UT is seeking a Permanent Supportive Housing Program Assistant/Case Manager to join our team." This full-time role offers a 36-hour work week and a salary of $52,000 to $62,000 annually. You will work directly with residents who have experienced homelessness, provide trauma-informed, person-centered support, and coordinate services with clinical and community partners.

Responsibilities include developing service plans, maintaining housing stability,