Case Manager, Outreach Manhattan

Breaking Ground; New York, Northern (NY, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Breaking Ground in New York City is seeking a Case Manager, Outreach to provide direct services to people experiencing homelessness, supporting transition to permanent housing.

Reporting to the Clinical Coordinator, you will conduct assessments, connect clients to psychiatric and medical services, assist with benefits and housing applications, and document in accordance with agency and city/state standards.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance use issues preferred.
• Experience with harm reduction and motivational interviewing techniques strongly preferred.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record is a condition of employment.
• Excellent writing and communication skills; proficient computer skills (Word/Excel).

Responsibilities

• Provide direct services to a caseload of approximately 25 clients, including assessments and benefits assistance.
• Conduct psychosocial evaluations and connect clients to psychiatric and medical services.
• Assist clients with obtaining public benefits and housing applications.
• Meet weekly with clients to assess needs and develop service plans.
• Maintain records in compliance with agency, City and State standards; intervene in crises.

Skills

Harm reduction

Motivational interviewing

Written communication

Communication skills

Computer skills

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Excel

Job description

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America

Job Description

Posted Thursday, September 3, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Clinical Coordinator, the Case Manager , Outreach will provide case management services to people experiencing homelessness , some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance , and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits , and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experi ence working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America