Case Manager, Outreach

Breaking Ground; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Breaking Ground is seeking a Case Manager for the Street to Home outreach program in Brooklyn, NY. You will provide direct services to a caseload of clients experiencing homelessness, including assessments, benefits assistance, and housing navigation.

The role emphasizes collaborative planning and trauma-informed care. Responsibilities include psychosocial evaluations, linking clients to psychiatric and medical services, benefits coordination, and crisis intervention.

Qualifications

• Bachelor's degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record

Responsibilities

• Provide direct services to a caseload of approximately 25 clients, including assessments and benefits assistance
• Conduct psychosocial evaluations
• Connect clients to psychiatric services and medical treatment
• Assist in obtaining identification, public benefits, and income sources
• Meet weekly with clients to assess needs and develop service plans
• Prepare documentation for housing applications and housing procurement
• Maintain records in compliance with agency and city/state standards
• Intervene in crisis situations and escort clients to appointments
• Support self-administration of medications following policy

Skills

Case management

Harm reduction

Motivational interviewing

Writing & communication

Microsoft Word & Excel

Education

Bachelor's Degree or equivalent

Job description

S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America

Job Description

Posted Friday, August 7, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn\'t stop at providing housing. Breaking Ground\'s programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Team Leader, the Case Manager , Outreach will provide case management services to people experiencing homelessness , some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance , and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits , and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground\'s policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experi ce working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver\’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills

S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America