Case Manager, Connect to Care, NYP

Breaking Ground; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Breaking Ground seeks a Case Manager, Connect to Care PFNYC to provide outreach and case management to people experiencing homelessness, including those with mental illness or substance use disorders, helping them transition to permanent housing.

This position has a 35-hour work week and involves direct service delivery, psychosocial assessments, service linkage, and housing application support in a compassionate, client-centered framework.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance use issues preferred.
• Experience with harm reduction and motivational interviewing strongly preferred.
• Valid driver’s license with a good driving record preferred.
• Excellent writing and communication skills; bilingual Spanish/English preferred.

Responsibilities

• Provide direct services to a caseload of clients, including assessments, benefits assistance, and housing/recovery goals.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services and to medical/substance use treatment facilities.
• Obtain identification, public benefits, and other income sources.
• Meet weekly with clients to assess needs and develop service plans.
• Prepare documentation for housing applications.
• Assist and counsel clients in obtaining permanent housing.
• Maintain record keeping in compliance with agency and city/state standards.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Assist with self-administration of medication per policy after training.
• Performs other related duties as assigned.

Skills

Case management

Harm reduction

Motivational interviewing

Bilingual Spanish/English

Writing and communication skills

Driver's license

Microsoft Word

Excel

Education

Bachelor’s Degree or equivalent

Two years of relevant experience with homeless adults

Tools

Microsoft Word

Excel

Job description

Reporting to the Social Services Supervisor, the Case Manager, Connect to Care PFNYC provides outreach and case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits, and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills
• Bilingual Spanish/English is preferred