Outreach Case Manager: Housing & Recovery Support

Breaking Ground; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Breaking Ground is seeking a Case Manager for the Street to Home outreach program in Brooklyn, NY. You will provide direct services to a caseload of clients experiencing homelessness, including assessments, benefits assistance, and housing navigation.

The role emphasizes collaborative planning and trauma-informed care. Responsibilities include psychosocial evaluations, linking clients to psychiatric and medical services, benefits coordination, and crisis intervention.

Qualifications

• Bachelor's degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record

Responsibilities

• Provide direct services to a caseload of approximately 25 clients, including assessments and benefits assistance
• Conduct psychosocial evaluations
• Connect clients to psychiatric services and medical treatment
• Assist in obtaining identification, public benefits, and income sources
• Meet weekly with clients to assess needs and develop service plans
• Prepare documentation for housing applications and housing procurement
• Maintain records in compliance with agency and city/state standards
• Intervene in crisis situations and escort clients to appointments
• Support self-administration of medications following policy

Skills

Case management

Harm reduction

Motivational interviewing

Writing & communication

Microsoft Word & Excel

Education

Bachelor's Degree or equivalent

Job description

Reporting to the Team Leader, the Case Manager, Outreach will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order toassist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits, and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills
• Bilingual Spanish/English is preferred