Case Manager, LINK

Colonial Group; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Breaking Ground in New York seeks a Case Manager, Connect to Care, to provide outreach and case management to people experiencing homelessness, including those with mental illness or substance use disorders, helping them transition to permanent housing.

The role supports clients through assessments, benefits assistance, and links to psychiatric, medical, and substance use services, with a 35-hour work week.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Two years of experience with homeless adults preferred.
• Experience with harm reduction and motivational interviewing preferred.

Responsibilities

• Provide direct services to a caseload of clients, including assessments and benefits assistance.
• Connect clients to psychiatric services and to medical/substance use treatment.
• Obtain identification, public benefits and other income sources for clients.
• Meet weekly with clients to assess needs and develop service plans.
• Prepare documentation for housing applications and assist with housing.
• Maintain records in compliance with agency and city/state requirements.
• Intervene in crisis situations and escort clients to appointments.
• Assist with self-administration of medication after training.

Skills

Case management

Harm reduction

Motivational interviewing

Client outreach

Documentation

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Excel

Job description

Reporting to the Social Services Supervisor, the Case Manager, Connect to Care provides outreach and case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals, Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits, and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experience working with homeless adults
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs