Social Service Supervisor, LINK

Colonial Group; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Breaking Ground seeks a Social Services Supervisor for Connect to Care in New York. The role leads a team of case managers applying Harm Reduction and Housing First methods to assist clients facing housing instability and healthcare needs.

The supervisor will coordinate services, liaise with partners, monitor responses to homelessness, and ensure timely documentation and reporting while collaborating with Street to Home and Safe Haven teams.

Qualifications

• Master’s degree in Social Work, Public Health, or related field preferred.
• Experience with street homeless population preferred.
• Understanding of harm reduction required.

Responsibilities

• Supervise Case Managers including scheduling, supervision of client cases, providing guidance and clinical direction, and ensuring timely and effective response to homeless conditions.
• Serve as a liaison with community partners and in close collaboration, follow up on homeless conditions, and community concerns
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, and other stakeholders
• Oversee and participate in Code Blue/Red Alerts
• Ensure documentation and reporting is accurately reported on time
• Develop strong working relationships with clients and Breaking Ground coworkers, specifically colleagues in the Street to Home and Safe Haven programs
• Attend onsite meetings with community partners
• Perform other duties as assigned

Skills

Harm reduction

Supervisory experience

Case management

Stakeholder collaboration

Verbal & written communication

Bilingual Spanish/English

Driving license

Education

Master's degree in Social Work or Public Health

Tools

Microsoft Word

Excel

Access databases

Job description

Social Services Supervisor, Connect to Care, LINK

Reporting to the Assistant Program Director, Connect to Care the Social Services Supervisor, Connect to Care, LINK supervises a team of Case Managers who utilize Harm Reduction and Housing First approaches when responding to clients and facilitate connections to an array of services that can help them overcome their housing instability and address healthcare and other needs.

This position has a 35-hour work week.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Case Managers including scheduling, supervision of client cases, providing guidance and clinical direction, and ensuring timely and effective response to homeless conditions
• Serve as a liaison with community partners and in close collaboration, follow up on homeless conditions, and community concerns
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, and other stakeholders
• Oversee and participate in Code Blue/Red Alerts
• Ensure documentation and reporting is accurately reported on time
• Develop strong working relationships with clients and Breaking Ground coworkers, specifically colleagues in the Street to Home and Safe Haven programs
• Attend onsite meetings with community partners
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required;Master’s degree in related field preferred (e.g., Social Work, Public Health)
• Experience with the street homeless population strongly preferred
• Understanding of harm reduction required
• Housing-based case management experience strongly preferred
• Supervisory experience preferredAbility to positively engage with clients who have significant mental health issues, current substance use, and often medical illness and cognitive impairmentSuperb collaborative skills; Ability to work successfully with a wide range of internal and external stakeholdersAbility to communicate (verbally and written) with diverse populations and stakeholdersExcellent computer skills, including proficiency in Microsoft Word and Excel. Familiarity with Access-based databases and the ability to learn new programs are preferredBilingual Spanish/English is preferredValid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred