Case Manager II — Family Services & Support

The Salvation Army Southern California; Colorado Springs (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, vision, dental, life and vol.‑

Sick leave benefit

Vacation benefit

Floating day off

Pension Plan

403(b) plan

Job summary

The Salvation Army Southern California is seeking a Case Manager II to support families at our shelter. You will conduct intake assessments, connect residents with resources, and maintain detailed case notes, following center policies to promote progress toward self-sufficiency.

The role emphasizes family-focused case management, timely documentation, and collaboration with staff to provide comprehensive support and training opportunities. Requires strong communication and organizational skills.

Qualifications

• Associate degree in human services or minimum of one year working with displaced clients.
• Minimum of one year in Case Management or a related field
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations.
• Ability to read and write in the English language.
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Must have time management skills.
• Ability to file and maintain files with accuracy.
• Software: Microsoft Word/Excel/PowerPoint/Outlook; Ulti-Pro and others.

Responsibilities

• Do an assessment intake on the resident to obtain personal history.
• Assess what other resources and agencies would benefit the resident and make referrals accordingly.
• Maintain accurate written case notes on each resident interviewed.
• Follow all policies and procedures of the center.
• Meet with Families assigned to you weekly for updates and guidance.
• Distribute supplies and other belongings to clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Ability to search belongings in a proper manner.
• Maintain records in a timely, accurate, and orderly manner.
• Participate in training as required by the Social Services Director.
• Maintain required records related to grant administration.
• Give high priority to the welfare of each resident.
• Management of the step/phase program.
• Give input to needed educational programming.
• Cooperate with other center staff and volunteers.
• Always maintain a professional attitude and appearance.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Problem-solving

Multitasking

Confidentiality

Education

Associate degree in human services

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Ulti-Pro

Job description

The Salvation Army Southern California is seeking a Case Manager II to support families at our shelter. You will conduct intake assessments, connect residents with resources, and maintain detailed case notes, following center policies to promote progress toward self-sufficiency.

The role emphasizes family-focused case management, timely documentation, and collaboration with staff to provide comprehensive support and training opportunities. Requires strong communication and organizational skills.