Case Manager — Housing & Family Support

SHELTER, Inc.; Concord (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO 18 days

Paid holidays

Life insurance

Tuition reimbursement

403b

Pet Insurance

Employee Assistance Program

Discount Marketplace

Internal growth opportunities

Job summary

SHELTER, Inc. is hiring a dedicated Case Manager I to support Contra Costa County participants and the Corporate Office. You will guide families toward housing stability, connect them with essential resources, and monitor progress to help them achieve self-sufficiency.

Responsibilities include intake, assessment, care planning, and coordinating with partners. This role requires flexibility for evenings/weekends and a strong commitment to serving vulnerable populations.

Qualifications

• Associate's degree in social services or a related field or two-year certification; equivalent experience considered.
• 2+ years of direct Case Management experience with knowledge of public benefits, financial resources and social services systems.
• Experience working with low-income and/or homeless populations, including those facing substance abuse, mental health challenges, or domestic violence.
• Crises intervention and conflict resolution skills with trauma-informed care approaches.
• Proficient in Microsoft Office Suite and typing.

Responsibilities

• Intake and eligibility screening, inform about services, obtain consents and verify documentation.
• Complete HMIS Intake, VI-SPDAT, and Housing Retention assessments to gauge needs and risk.
• Manage caseload of 15–20 shelter participants, maintain contact and coordinate with partners.
• Develop customized care plans with participants, including children's services and school enrollment.
• Communicate care plans to staff and set follow-up dates for interventions.
• Connect participants with community resources to meet goals and adjust plans as needed.
• Ensure confidentiality, consent, and mandated reporting compliance, including DV.
• Oversee case closures with program manager, and provide post-exit housing status follow-up.

Skills

Case Management

Crisis Intervention

Motivational Interviewing

Trauma-Informed Care

Microsoft Office

Time Management

Education

Associate's degree in social services or related field

Tools

HMIS

Microsoft Excel

Microsoft Word

Outlook

Job description

SHELTER, Inc. is hiring a dedicated Case Manager I to support Contra Costa County participants and the Corporate Office. You will guide families toward housing stability, connect them with essential resources, and monitor progress to help them achieve self-sufficiency.

Responsibilities include intake, assessment, care planning, and coordinating with partners. This role requires flexibility for evenings/weekends and a strong commitment to serving vulnerable populations.