Case Manager- Greenville

State of South Carolina; Clemson (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

The State of South Carolina is seeking a Child Support Case Worker to prepare cases for Family Court under supervision of DSS attorneys. You will perform courtroom activities, follow up on interstate cases, and provide general child support services to clients in Greenville, SC.

Responsibilities include case documentation, data entry into agency systems, and coordinating with other units to ensure accurate distributions of collections.

Qualifications

• High school diploma or GED required.
• Bachelor's degree may be substituted for required experience.
• Experience with interviewing custodial parents is a plus.

Responsibilities

• Prepare child support cases for Family court under supervision.
• Perform courtroom activities under DSS attorney supervision.
• Maintain case records and update agency systems for auditing.
• Communicate with units and add data to IVD system for distribution of collections.

Skills

Communication

Documentation

Interviewing

Education

High school diploma

Bachelor's degree acceptable as experience

Job description

Job Summary:

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties:

30% - COMMUNICATIONS & CORRESPONDENCE
Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% - SERVICES & SUPPORT
Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

25% - MAINTAINS & EVALUATES
Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

20% - PREPARES CASES & INTERVIEWS
Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements:

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Greenville, SC