Case Manager- Greenville

State-of-South-Carolina; South Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

State of South Carolina is seeking a Child Support Case Processor in Greenville, SC to prepare cases for Family court and support DSS attorneys in courtroom activities.

Responsibilities include interviewing custodial parents, safeguarding PII, coordinating with interstate cases, and maintaining accurate case records for auditing and processing.

Qualifications

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

Responsibilities

• Refers appropriate non-custodial parents to the SNAP Employment and Training program and explains services to clients.
• Conducts interviews with custodial parents for paternity and interstate support cases, protecting PI0 and data handling.
• Communicates with units within the Office of Integrated Child Support Services and adds support order data to the IVD system with financial information for distributions.
• Maintains case records and narrative documentation in the agency system for timely auditing and caseload management.

Education

High school diploma

Bachelor's degree (may be substituted with required program experience)

Job description

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.
• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Greenville, SC