Case Manager - Greenville

CLEMU Clemson University; Pickens (SC); On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University in Greenville, SC seeks a case support worker to prepare child support cases for Family court and assist DSS attorneys in courtroom activities. The role includes case follow‑up, parent locate, and interstate case processing, delivering general child support services as needed.

Responsibilities include handling communications within the Office of Integrated Child Support Services, maintaining accurate case records, conducting custodial interviews, and ensuring data security for

Qualifications

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

Responsibilities

• Communications & correspondence with other units and DSS components; update data in IVD system.
• Refer non-custodial parents to SNAP Employment and Training; interpret programs to clients and public.
• Maintain case records and narratives; manage caseload and identify issues for solutions.
• Conduct interviews with custodial parents for paternity and interstate cases; protect PIi and agency data.

Education

High School Diploma

Bachelor's degree may be submitted for required program experience

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow‑up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

30% - COMMUNICATIONS & CORRESPONDENCE

• Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% - SERVICES & SUPPORT

• Refers appropriate non‑custodial parents to the SNAP Employment and Training program.
• Interprets child support services programs to clients, general public, and to the community as needed.
• Provides services in accordance to agency policy and procedure.

25% - MAINTAINS & EVALUATES

• Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner.
• Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions.
• Examples of possible areas would be service of process and scheduling of cases.

20% - PREPARES CASES & INTERVIEWS

• Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data.
• Other duties as assigned by supervision.

Minimum Requirements

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

Location

This position is located in Greenville, SC.

Salary

Expected Salary Range for this position is $40,000- $42,000.

EEO Statement

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.