Child Support Services Regional Case Manager / 61012511

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Parental Leave

State Retirement Plan

Job summary

The South Carolina Department of Social Services is hiring a Regional Case Manager in Charleston County to handle child support case preparation for Family Court, coordinate with Clerks of Court, and manage interstate cases. The role requires attention to case records, policy adherence, and responsive customer service.

Candidates should have a high school diploma with clerical or administrative experience; associate degree with relevant work or a bachelor’s degree or higher substituted for

Qualifications

• High school diploma plus clerical/administrative experience required.
• Associate degree with two years of relevant clerical or administrative work acceptable.
• Bachelor's or higher may substitute for work experience.

Responsibilities

• Prepare child support cases for Family Court and perform court-related activities.
• Coordinate with Clerks of Court and intergovernmental agencies.
• Maintain case records, respond to inquiries, and ensure data security.
• Provide internal and external customer service within standard timelines.
• Handle case management including interstate inquiries and enforcement.

Education

High School Diploma

Associate Degree

Bachelor's Degree or higher substitute

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The CSS Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepare cases for court by verify pleadings, affidavits, and notarizing court documents; schedule hearings, file papers with the Clerk of Court, utilize Palmetto Automated Child Support System (PACSS).
• Assist attorney in court; negotiate support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintain control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and documents all activities.
• Provide internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicate and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conduct interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensure personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Perform Red Cross shelter duty or other emergency shelter duty/services as directed. Perform related duties as required.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for the required work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits Package:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Enforcement / Charleston County