Case Manager - Columbia

CLEMU Clemson University; Pickens (SC); On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University in Pickens, SC seeks a Time-Limited staff member to prepare child support cases for Family court and assist attorneys in court. The role includes patient intake, data entry, and safeguarding PII while processing interstate cases.

Responsibilities include maintaining case records, coordinating with DSS units, and referring clients to SNAP Employment and Training programs. Open until filled; salary range $40,000–$42,000.

Qualifications

• High school diploma required; relevant program experience accepted.
• Bachelor's degree may be submitted for the required program experience.

Responsibilities

• Communicate with other units within the Office of Integrated Child Support Services and other components within the DSS.
• Maintain case records and narratives for documentation and auditing.
• Refer non-custodial parents to the SNAP Employment and Training program; interpret services to clients.
• Conduct interviews with custodial parents for paternity and interstate cases; protect PII and agency data.

Skills

Communication

Data entry

PII handling

Education

High school diploma

Bachelor's degree may be substituted with experience

Job description

JOB SUMMARY: Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

JOB CODE: GA40

EMPLOYEE TYPE: Time-Limited (TLP) Staff

Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Columbia, SC

Expected Salary Range for this position is $40,000- $42,000

RESPONSIBILITIES

JOB KNOWLEDGE Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

WORKING CONDITIONS:

WORK SCHEDULE

STANDARD HOURS: 37.5

COMPENSATION INFORMATION

Expected Salary Range $40,000 - $42,000 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

Pickens, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process.

EEO/AA

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.