Case Manager - North Charleston

CLEMU Clemson University; Pickens (SC); On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University in North Charleston, SC is seeking a dedicated child support specialist to prepare cases for Family court and assist DSS attorneys in the courtroom. You will interview custodial parents, maintain case records, coordinate interstate activities, and protect personal data while supporting service delivery to clients.

This role requires a high school diploma with relevant experience; a bachelor’s degree may be submitted for required program experience, with a salary range of

Qualifications

• High school diploma with relevant program experience.
• A bachelor’s degree may substitute for required experience.

Responsibilities

• Communications & correspondence with internal units; update IVD system with support order data.
• Maintains case records and narratives; manage caseload and identify system problems.
• Refers non-custodial parents to SNAP Employment and Training; explains services to clients.
• Conducts custodial parent interviews for paternity/interstate cases; protects PII and data security.

Skills

Communication

Interviews

Case management

Education

High school diploma

Bachelor's degree (may substitute experience)

Job description

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 30% - COMMUNICATIONS & CORRESPONDENCECommunication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATESMaintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORTRefers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWSConducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

JOB CODE

GA40

EMPLOYEE TYPE

Time-Limited (TLP) Staff

Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

RESPONSIBILITIES

• JOB KNOWLEDGE: Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.
• SUPERVISORY RESPONSIBILITIES: Not responsible for supervising employees.
• BUDGETARY RESPONSIBILITIES: No fiscal responsibility for the department's budget.
• PHYSICAL REQUIREMENTS: WORKING CONDITIONS:

WORKING CONDITIONS

WORK SCHEDULE: Standard Hours: 37.5

COMPENSATION INFORMATION

Expected Salary Range $40,000 - $42,000Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

North Charleston, SC
Pickens, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.

CLOSING STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.