Case Manager- North Charleston

State of South Carolina; South Carolina; On-site; USD 38,000 - 62,000; Full time

Job summary

The State of South Carolina Department of Social Services seeks a dedicated specialist to prepare child support cases for Family Court and support DSS attorneys in courtroom duties. The role includes follow-up activity such as locating parents and handling interstate caseloads, delivering general child support services to clients as required.

Responsibilities cover communications with internal units, maintaining case records, client referrals to SNAP E&T, and conducting custodial parent

Qualifications

• High school diploma or equivalent; bachelor's degree may substitute for required program experience.
• Experience in child support services is preferred.
• Strong communication and interpersonal skills with clients and partners.

Responsibilities

• Communications & correspondence with other units and agency components, updating data in the IVD system and distributing financial information.
• Maintains and evaluates case records and narratives for accuracy and auditing; manages assigned caseload and suggests improvements to the child support system.
• Provides services and guidance to clients, referring non-custodial parents to SNAP Employment and Training as needed.
• Conducts interviews with custodial parents for paternity, interstate and related cases; protects PII and safeguards agency networks and data.

Skills

Communications

Record keeping

Interviewing

PII protection

Education

High school diploma

Bachelor's degree (substitution allowed)

Job description

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.