Child Support Services Regional Case Manager / 61015069

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave

Sick leave

Paid holidays

Parental leave

State retirement plan

Deferred compensation

Job summary

SC Department of Social Services is seeking a Regional Case Manager for Child Support Services. The role involves supervising and preparing cases for Family Court, locating parents, and coordinating interstate support. Strong attention to policy, documentation, and court liaison is essential.

The position requires a High School Diploma with 4 years of related experience, with options for higher education to substitute experience. Valid driver's license and field work are required.

Qualifications

• A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.
• An Associate Degree and two (2) years of experience with Child Support Services.
• A Bachelor's Degree or higher may be substituted for the required work experience.

Responsibilities

• Supervise and prepare child support cases for Family Court, conduct court activities, follow-up on cases including parent locate and interstate cases, and provide general child support enforcement services.
• Prepare cases for court; verify and notarize pleadings, schedule hearings, file papers, and liaise with Court personnel and Sheriff's personnel; use PACSS, Word, Outlook, and TEAMS.
• Maintain control of caseload; handle correspondence and inquiries; process intergovernmental cases; coordinate with other states and document in agency systems.
• Protect personal identifying information; safeguard agency networks, equipment, and data.

Education

High School Diploma

Associate Degree

Bachelor's Degree or higher

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Child Support Services Regional Case Manager is responsible for supervising and preparation of child support cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child Support enforcement services to clients as required or needed.
• Prepares cases for court; verifies and notarizes pleadings, schedules hearings, files papers with the Clerk of Court, and utilizes DSS Palmetto Automated Child Support System (PACSS), Word, Outlook, and TEAMS. Liaison with Court personnel and with Sheriff's personnel responsible for service of process of legal documents.
• Maintains control of assigned caseload; handles correspondence and telephone inquiries relating to child support services. Processes and monitors intergovernmental cases. Keep other states advised of all activities; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases. Maintains case records, case narrative establish and maintain documents on laptop computer electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely manner.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data.
• Communicates with other units within the Child Support Services Division and other components within the Department of Social Services: access case data in PACSS and OnBase, as well as financial information to ensure distribution of collections. Interprets child support services programs to clients, general public and to the community as needed.
• Provides services in accordance to agency policy and procedure. Assists attorneys in court; negotiate support amounts, complete form orders- support orders, genetic test agreements, continuances, contempts, and special orders.
• Coordinates intergovernmental genetic tests, including scheduling and follow-up. Conducts interviews with custodial parents for paternity cases, intergovernmental support cases, and other cases as necessary.
• Coordinates with the Clerks of Court the enforcement of support obligations. Performs locate activities as required.
• Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.
• Assists Regional Director and Case Worker III in administering the operations of the respective office. This involves help with policy and procedure implementation.
• Acts as resource for entry-level Human Services Specialists.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services.

A Bachelor's Degree or higher may be substituted for the required work experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County