Case Manager - Day Supports

Advocates; Ashland (MA); On-site; USD 2,631,000 - 2,686,000; Full time

Job summary

Advocates, a Massachusetts nonprofit, seeks a Day Services Case Manager in Ashland to support individuals in a day program setting. You will design engaging activities, provide skills training, document progress, and collaborate with families and a multidisciplinary team to ensure high-quality supports.

Minimum education is a High School Diploma or GED, with preferred Associate's degree. Valid driver’s license and reliable vehicle are required for transportation duties.

Qualifications

• Minimum education: Associate's degree with 1 year of experience or high school diploma with 2+ years in human services.
• Valid driver's license and reliable vehicle; willing to transport individuals.
• Strong computer skills and English communication (written and verbal).
• Ability to multitask in a fast-paced environment and work independently or in a team.

Responsibilities

• Develop curriculum and structured programming to promote independence and growth.
• Design and implement activity schedules and therapeutic/recreational programming.
• Provide direct skills training and individualized support.
• Develop creative, innovative programming to enhance engagement and empowerment.
• Collect and maintain daily data, progress notes, and semi-annual reports.
• Provide direct care and support with activities of daily living as needed.
• Maintain active communication with families, funders, consultants, and team members.
• Participate in team meetings, supervision, and required trainings.
• Maintain certifications including First Aid, CPR, Safety Care, and HR/DPPC.
• Ensure all services align with Advocates' Human Rights Policy and organizational values.

Skills

Communication

Multitasking

Documentation

Teamwork

Independence

Diversity awareness

Education

High School Diploma or GED

Associate's degree in related field

Tools

Microsoft Office

Job description

Overview

Starting Salary: $19.50/hour

Schedule:

The Day Services Case Manager supports individuals in a day program setting by helping design and implement engaging, person-centered activities that promote independence, skill development, and community involvement.

You will work as part of an interdisciplinary team to develop activity schedules, provide direct skills training, and support individuals in achieving their personal goals. This role also includes documentation, progress notes, and collaboration with families and team members to ensure high-quality, coordinated supports.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We'rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Assist in developing curriculum and structured programming to promote independence and growth
• Design and implement activity schedules and therapeutic/recreational programming
• Provide direct skills training and individualized support
• Develop creative, innovative programming to enhance engagement and empowerment
• Collect and maintain daily data, progress notes, and semi-annual reports
• Provide direct care and support with activities of daily living as needed
• Maintain active communication with families, funders, consultants, and team members
• Participate in team meetings, supervision, and required trainings
• Maintain certifications including First Aid, CPR, Safety Care, and HR/DPPC
• Ensure all services align with Advocates' Human Rights Policy and organizational values

Qualifications

• Associate's degree in a related field and 1 year of experience or high school diploma or equivalent and 2+ years of relevant human services experience in lieu of a degree
• Valid driver's license, reliable vehicle, and willingness to transport individuals
• Strong computer skills required
• Ability to communicate effectively in English
• Strong written communication and documentation skills
• Ability to multitask in a fast-paced, changing environment
• Ability to work independently and as part of a team
• Commitment to person-centered, respectful support practices
• Experience working with diverse populations preferred

Physical Demands:

• Full upper extremity range of motion
• Full lower extremity range of motion
• Must be able to lift furniture and/or objects/persons weighing over 50 lbs.

Physical Activity:

• Continuous: Communication
• Frequent: Standing, sitting, walking, lifting
• Occasional: Reaching with hands and arms, stooping and crouching

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.