Case Manager - Day Supports

Advocates; Sterling (MA); On-site; USD 22,000 - 32,000; Full time

Job summary

Advocates, a nonprofit organization, is seeking a Day Services Case Manager in Massachusetts to support individuals in day program settings, designing and implementing engaging, person-centered activities and promoting independence.

You will collaborate with an interdisciplinary team, develop activity schedules, provide direct skills training, document progress notes, and communicate with families to ensure high-quality, coordinated supports.

Qualifications

• Associate’s degree or 2+ years of relevant human services experience in lieu of a degree
• Valid driver’s license and reliable vehicle
• Ability to communicate effectively in English
• Strong written communication and documentation skills
• Ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Commitment to person-centered support

Responsibilities

• Assist in developing curriculum and structured programming to promote independence and growth
• Design and implement activity schedules and therapeutic/recreational programming
• Provide direct skills training and individualized support
• Develop creative, innovative programming to enhance engagement and empowerment
• Collect and maintain daily data, progress notes, and semi-annual reports
• Provide direct care and support with activities of daily living as needed
• Maintain active communication with families, funders, consultants, and team members
• Participate in team meetings, supervision, and required trainings
• Maintain certifications including First Aid, CPR, Safety Care, and HR/DPPC
• Ensure all services align with Advocates’ Human Rights Policy and organizational values

Skills

Communication skills

Written communication

Documentation skills

Multitasking

Teamwork

English proficiency

Independence

Education

Associate’s degree in a related field

High School Diploma or GED

Tools

Computer skills

Job description

Overview

Starting Rate: $19.50/hour

Schedule: Monday through Friday 7:30am-3:30pm

The Day Services Case Manager supports individuals in a day program setting by helping design and implement engaging, person-centered activities that promote independence, skill development, and community involvement.

You will work as part of an interdisciplinary team to develop activity schedules, provide direct skills training, and support individuals in achieving their personal goals. This role also includes documentation, progress notes, and collaboration with families and team members to ensure high-quality, coordinated supports.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Assist in developing curriculum and structured programming to promote independence and growth
• Design and implement activity schedules and therapeutic/recreational programming
• Provide direct skills training and individualized support
• Develop creative, innovative programming to enhance engagement and empowerment
• Collect and maintain daily data, progress notes, and semi-annual reports
• Provide direct care and support with activities of daily living as needed
• Maintain active communication with families, funders, consultants, and team members
• Participate in team meetings, supervision, and required trainings
• Maintain certifications including First Aid, CPR, Safety Care, and HR/DPPC
• Ensure all services align with Advocates’ Human Rights Policy and organizational values

Qualifications

• Associate’s degree in a related field and 1 year of experience or high school diploma or equivalent and 2+ years of relevant human services experience in lieu of a degree
• Valid driver’s license, reliable vehicle, and willingness to transport individuals
• Strong computer skills required
• Ability to communicate effectively in English
• Strong written communication and documentation skills
• Ability to multitask in a fast-paced, changing environment
• Ability to work independently and as part of a team
• Commitment to person-centered, respectful support practices
• Experience working with diverse populations preferred

Physical Demands:

• Full upper extremity range of motion
• Full lower extremity range of motion
• Must be able to lift furniture and/or objects/persons weighing over 50 lbs.

Physical Activity:

• Continuous: Communication
• Frequent: Standing, sitting, walking, lifting
• Occasional: Reaching with hands and arms, stooping and crouching

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.