Case Manager – CSP/HI

MHA Inc.; Chicopee (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

$20 an hour

Job summary

MHA Inc. is seeking a compassionate Case Manager to support individuals transitioning from homelessness into supportive housing. You will provide trauma-informed, person-centered services, coordinate assessments, and help participants stabilize income, health, and independence.

You will work Monday through Friday, 9am–5pm, with a focus on housing stability, benefits access, and skill development, within a compassionate, team-oriented environment.

Qualifications

• Six months or more of relevant experience required.
• Must be at least 21 years old and able to obtain CPR and First Aid certifications.
• Valid driver's license, vehicle insurance, and reliable transportation.
• Ability to work independently and as part of a team.
• Strong organizational, communication, and interpersonal skills.

Responsibilities

• Coordinate documentation for program entry (homelessness verification, IDs, income verifications, etc).
• Conduct initial assessments, updates, and service plans.
• Collaborate with a multidisciplinary team to develop Individualized Action Plans (IAPs).
• Implement IAPs and document progress.
• Develop, monitor, and revise safety plans with participants and team.
• Assist participants with transition to stable housing.
• Communicate with Chestnut Crossing staff about participant needs.
• Support tenants with housing responsibilities and regulations.
• Guide participants toward employment, vocational training, or education.
• Help participants access public benefits and community resources.
• Encourage community integration and participation in activities.

Skills

Communication skills

Organizational skills

Interpersonal skills

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

About MHA

MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Supportive Housing (DSH)

MHA's Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma.

DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life.

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Position Summary

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner.

Pay Rate: $20 an hour

Open Shift: Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Coordinate all documentation required for program entry, including but not limited to: homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
• Implement strategies outlined in the IAP and document progress as required.
• Develop, monitor, and revise safety plans in collaboration with participants and the team.
• Adjust support based on individual needs.
• Assist participants with the transition to stable housing.
• Maintain strong communication with staff at Chestnut Crossing.
• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
• Support participants in seeking and maintaining employment, vocational training, or education.
• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
• Promote skill development in areas such as ADLs, money management, transportation, and social participation.

Requirements

• Valid driver's license, adequate automobile insurance, and reliable transportation.
• Ability to work independently and as part of a team. Strong organizational, communication, and interpersonal skills.
• Capacity to adapt to the evolving needs of participants.
• Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.
• High school diploma or equivalent required.
• Minimum of six months of relevant experience required.
• Experience working with individuals with mental health/substance use challenges or housing instability, preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.