Case Manager – BSAS Low Threshold

MHA Inc.; Chicopee (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

MHA Inc. is seeking a Case Manager in Chicopee, MA to provide outreach, assessment, and engagement for participants in the BSAS Low-Threshold Housing Program.

You will support individuals in recovery and homelessness to transition into housing, maintain housing, and access essential services with trauma-informed, person-centered care. The role requires collaboration with a multidisciplinary team, documentation, and adherence to agency protocols.

Qualifications

• Must be at least 21 years old.
• Valid driver’s license and reliable vehicle.
• Certifications in CPR and first aid must be maintained.

Responsibilities

• Coordinate and complete program entry documentation: screenings, assessments, treatment plans, notices.
• Collaborate with multidisciplinary team to develop Individualized Action Plans (IAPs).
• Develop, implement, and monitor individualized support strategies and crisis plans.
• Assist participants in securing and maintaining housing, including landlord outreach and housing education.
• Provide tenancy support: moves, utilities setup, address changes, housing standards.
• Support access to employment, education, benefits, and community resources.
• Promote daily living skills and recovery-oriented activities.
• Provide emotional support and harm-reduction counseling, accompany to medical/behavioral health appointments.

Skills

Driver's license

6 months experience in MH/substanceUse

21+ years old

CPR/First aid

Education

Bachelor's degree in human services

Job description

Position Summary

The Case Manager provides outreach, assessment and engagement to participants of the BSAS Low-Threshold Housing Program using a trauma-informed, person-centered approach. Support individuals who are in substance use recovery and experiencing homelessness to transition into housing, maintain housing, and ensure their other needs are met. Provide emotional support and psychoeducation re: coping skills and harm-reduction strategies. Complete documentation thoroughly and in a timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Pay Rate: $20 an hour

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Coordinate and complete all required program entry documentation, including eligibility screenings, assessments, treatment plans, and required notices.
• Collaborate as part of a multidisciplinary team to develop and implement Individualized Action Plans (IAPs) using a strength-based, goal-oriented approach.
• Develop, implement, and monitor individualized support strategies, crisis plans, and behavioral interventions.
• Assist participants in securing and maintaining safe, stable housing, including landlord outreach, tenancy education, and housing advocacy.
• Provide hands-on tenancy support, including assisting with home moves, setting up utilities, address changes, and meeting housing standards.
• Support participants in accessing employment, education, training, benefits, and community resources to promote financial stability and independence.
• Promote community integration and skill-building in daily living, transportation, budgeting, self-advocacy, and recovery-oriented activities.
• Provide emotional support and harm-reduction counseling, coordinate and accompany participants to medical and behavioral health appointments, and respond to crises per agency protocols.

Requirements

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• Bachelor’s degree in human services or relevant field required.
• Requires 6 months of experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability.
• Must be at least 21 years old.
• Must be able to pass and maintain certifications in CPR and first aid.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.