Case Manager: Client Advocate & Service Coach

Opportunities for Williamson & Burnet Counties

Georgetown (TX)

Hybrid

USD 42,000 - 64,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Opportunities for Williamson & Burnet Counties is seeking a Case Manager to deliver CSBG services under supervision, handling client outreach, service planning, and resource referral. The role emphasizes client coaching, budgeting, and career guidance within a community services framework.

The position requires a bachelor’s degree in social or behavioral sciences or related field, with strong Microsoft 365 and client service skills.

Qualifications

Bachelor’s degree in social or behavioral sciences or related field; substitution allowed with experience.
Experience with Microsoft 365, Outlook, and SharePoint is preferred.
Strong customer service and communication skills; able to work in a team.

Responsibilities

Maintain knowledge of TDHCA CSBG and TAC rule changes and internal processes.
Perform monthly TDHCA CSBG performance reporting due by the 5th of each month.
Maintain contact with each client for at least one hour per month and develop a Service Delivery Plan.
Provide budget counseling and money management coaching to clients.
Guide career development and provide wraparound services and referrals.
Assist with job searching coaching, resume building, and progress follow-up.
Attend scheduled one‑on‑one, team, and program meetings; maintain client records.