Case Manager (Bilingual) — Housing & Community Support

CAMBA, Inc.; New York (NY); Hybrid; USD 45,000 - 49,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with employer 2

Paid time off (vacation, personal, and

Job summary

CAMBA is seeking a dedicated Case Manager at 385 McDonald Avenue, Brooklyn, NY 11218. You will establish relationships with clients, perform intake and assessments, and coordinate services to move families toward stable housing and self-sufficiency.

Responsibilities include maintaining confidential records, connecting clients with resources, and following up on progress and outcomes. Bilingual English/Spanish is preferred, with a Bachelor’s or equivalent experience in social services.

Qualifications

• Bachelor’s degree or four years of relevant experience.
• Bi-lingual English & Spanish preferred.
• Experience in case management or social services is a plus.

Responsibilities

• Establish and maintain professional relationships with clients while upholding confidentiality.
• Review documentation to verify eligibility and maintain client files.
• Input client data and progress notes into CARES database.
• Conduct initial intake and psycho-social assessments of clients and families.
• Develop and revise independent living plans with clients to meet goals.
• Identify and connect clients with community resources and housing options.
• Escort clients to appointments and complete benefits applications as needed.
• Monitor progress and follow up with clients and referral agencies.

Skills

Bi-lingual English & Spanish

Education

Bachelor’s degree (e.g., B.A., B.S.W.)

Associate’s degree + 2 years relevant experience

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s The Kensington Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 64 families who are in a transitional residence program for homeless families with the goal of moving them to permanent housing. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. Homeless families are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing. The five story facility has 4 floors plus a basement with rooms of various sizes, common areas and provides on-site security and social services.

Position: Case Manager

Reports To: Assistant Program Manager

Location: 385 McDonald Avenue, Brooklyn, NY 11218

What The Case Manager Does:

• Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
• Review all documentation establishing clients’ eligibility for program and make file copies.
• Create and maintain client files.
• Input client data and client progress information into CARES database.
• Conduct initial intake and psycho-social assessment of clients and clients’ families’ needs and periodic re-assessments.
• In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying and locating community resources for clients.
• Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA.
• Schedule appointments for clients with referral organizations.
• Escort clients to appointments (i.e.-housing, entitlements, educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and/or process applications on clients’ behalf.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients’ progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
• May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May complete Relocation Case Review (RCS) for referral for aftercare services.
• May prepare marketing materials for the program.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.

Education, Experiences, Licenses, and/or Certifications Required:
• Bachelor’s degree (e.g., B.A., B.S.W.) or
• Four years of relevant experience, or
• Associate’s and two years equivalent experience.

Preferred Qualifications:
• Bi-lingual English & Spanish

Compensation: $44,800 – $48,925 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: –Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.