Case Manager

Impactbpo; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Impactbpo in the United States is seeking an experienced Personal Injury Case Manager to handle a full caseload from intake through settlement or litigation. You will maintain clear client communication, coordinate medical treatments, and ensure accurate documentation in our case management system.

The role requires independent work in a remote environment, strong knowledge of personal injury processes, excellent English communication, and the ability to manage multiple cases with careful

Qualifications

• Proven experience as a Personal Injury Case Manager or in a similar legal support role.
• Strong knowledge of personal injury processes, terminology, and case lifecycle.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and ability to manage multiple cases simultaneously.
• Experience working with legal case management software and CRMs.
• Ability to work independently in a remote environment.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Manage a full caseload of personal injury files from intake through settlement or litigation.
• Maintain consistent communication with clients, providing case updates and addressing questions.
• Coordinate medical treatment, request and track medical records and bills.
• Liaise with attorneys, insurance companies, medical providers, and third parties.
• Monitor deadlines and ensure compliance with case timelines.
• Update and maintain accurate case notes and documentation in case management systems.
• Assist with demand packages, settlement documentation, and general case preparation.
• Ensure confidentiality and compliance with legal and ethical standards.

Skills

Personal injury knowledge

Case management

Written communication

Verbal communication

Organizational skills

Remote work

Attention to detail

Legal terminology

CRMs

Deadline management

Tools

CRM software

Case management system

Job description

Responsibilities

• Manage a full caseload of personal injury files from intake through settlement or litigation
• Maintain consistent communication with clients, providing case updates and addressing questions
• Coordinate medical treatment, request and track medical records and bills
• Liaise with attorneys, insurance companies, medical providers, and third parties
• Monitor deadlines and ensure compliance with case timelines
• Update and maintain accurate case notes and documentation in case management systems
• Assist with demand packages, settlement documentation, and general case preparation
• Ensure confidentiality and compliance with legal and ethical standards

Requirements

• Proven experience as a Personal Injury Case Manager or in a similar legal support role
• Strong knowledge of personal injury processes, terminology, and case lifecycle
• Excellent written and verbal communication skills in English
• Strong organizational skills and ability to manage multiple cases simultaneously
• Experience working with legal case management software and CRMs
• Ability to work independently in a remote environment
• Reliable internet connection and a quiet home workspace