Case Manager

Impact BPO; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Impact BPO is seeking a highly organized Personal Injury Case Manager to join our remote legal support team. This role manages full caseloads from intake to settlement or litigation, coordinating with clients and attorneys.

You will maintain case notes, ensure deadlines are met, and use case management software to track progress. Strong English communication and independent remote work capability are essential.

Qualifications

• Proven experience as a Personal Injury Case Manager or in a similar legal support role.
• Strong knowledge of personal injury processes, terminology, and case lifecycle.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and ability to manage multiple cases simultaneously.
• Experience working with legal case management software and CRMs.
• Ability to work independently in a remote environment.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Manage a full caseload of personal injury files from intake through settlement or litigation.
• Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy.
• Coordinate medical treatment, request and track medical records and bills.
• Liaise with attorneys, insurance companies, medical providers, and third parties.
• Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines.
• Update and maintain accurate case notes and documentation in case management systems.
• Assist with demand packages, settlement documentation, and general case preparation.
• Ensure confidentiality and compliance with legal and ethical standards.

Skills

Caseload management

Client communication

Legal terminology

Organization

Remote work

CRMs

Tools

Case management software

Job description

We are seeking a highly organized and detail-oriented Personal Injury Case Manager to join our growing legal support team. This is a fully remote position, ideal for professionals with experience managing personal injury cases who thrive in fast-paced, client-focused environments.

Responsibilities:

• Manage a full caseload of personal injury files from intake through settlement or litigation.

• Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy.

• Coordinate medical treatment, request and track medical records and bills.

• Liaise with attorneys, insurance companies, medical providers, and third parties.

• Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines.

• Update and maintain accurate case notes and documentation in case management systems.

• Assist with demand packages, settlement documentation, and general case preparation.

• Ensure confidentiality and compliance with legal and ethical standards.

Qualifications:

• Proven experience as a Personal Injury Case Manager or in a similar legal support role.

• Strong knowledge of personal injury processes, terminology, and case lifecycle.

• Excellent written and verbal communication skills in English.

• Strong organizational skills and ability to manage multiple cases simultaneously.

• Experience working with legal case management software and CRMs.

• Ability to work independently in a remote environment.

• Reliable internet connection and a quiet home workspace.