Case Manager

The JOY FM; Idaho; On-site; USD 34,000 - 48,000; Full time

Job summary

The JOY FM is seeking a Case Manager to join the Housing team, focusing on intake, case management, and coordination of resources for individuals experiencing homelessness or housing instability.

You will develop and monitor ITPs, coordinate referrals, maintain client records, and ensure compliance in a fast-paced shelter environment, collaborating with internal teams and external partners to support client stability.

Qualifications

• Intake, case management, and administrative support for individuals experiencing homelessness or housing instability.

Responsibilities

• Develop and monitor Individual Treatment Plans (ITPs).
• Coordinate referrals and community resources for clients.
• Maintain accurate client records and ensure compliance with organizational and regulatory requirements.
• Collaborate with internal teams and external partners to support client stability in a fast-paced shelter environment.

Job description

Description:
Title: Case Manager Reports to: Housing Manager Department: Housing FLSA Status: Non-Exempt; Full-Time *This position does not have remote capabilities The Case Manager is responsible for providing intake, case management, and administrative support services for individuals experiencing homelessness or housing instability by conducting assessments, developing and monitoring Individual Treatment Plans (ITPs), coordinating referrals and community resources, maintaining accurate client records, and ensuring compliance with organizational and regulatory requirements. This role collaborates with internal teams and external partners to support client stability, address barriers to care, promote successful outcomes, and ensure smooth day-to-day program operations in a fast-paced shelter environment. The Case Manager serves as an advocate, coach and resource navigator while maintaining compliance with agency, funding, and regulatory requirements.