Case Managers

6AM City, LLC; California (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

LA’s leading non-profit agency is seeking a Case Manager to deliver comprehensive case management and program services for homeless families enrolled in the Family Crisis Housing Program. The role focuses on outreach, assessments, and service planning to help participants achieve permanent housing.

The Case Manager will maintain strict confidentiality, manage a 15–25 participant caseload, conduct intakes, and ensure HIPAA compliance and HMIS data entry, while coordinating with stakeholders to

Qualifications

• Maintain confidentiality in all matters pertaining to participants and families.
• Develop trusting professional relationships to facilitate service delivery.
• Manage a caseload of 15–25 participants with weekly housing plan reviews.
• Assist with intake, assessments, and service planning per program guidelines.
• Ensure HIPAA compliance and accurate HMIS data entry.

Responsibilities

• Maintain confidentiality in all matters pertaining to participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a caseload of 15-25 participants. Meet participants to develop housing plans based on the housing and service plan.
• Complete intakes and provide orientation to new participants and family members.
• Adhere to documentation standards, HIPAA policies, and HMIS data entry requirements.
• Maintain organized client files and submit HMIS case notes within 24 hours.
• Coordinate life skills curriculum and resources for participants.
• Respond to concerns and ensure timely follow-up on issues.
• Utilize evidence-based practices in service delivery to stabilize housing.

Skills

Confidentiality

Case management

HIPAA compliance

HMIS data entry

Interpersonal skills

Job description

Job Description

Job Description

LA’s leading non-profit agency serving the homeless community is looking for a Case Managers

Summary

The Case Manager under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer a comprehensive array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses outreach and engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stability needs.

DUTIES AND RESPONSIBILITIES:

• Maintain confidentiality in all matters pertaining to the participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a caseload of 15-25 participants. Meet participants/head of household at weekly to develop housing plans based upon the housing & service plan that identified barriers.
• Complete intakes and provide orientation to new participants and family members including the review of program guidelines and consequences for non-compliance, a tour of the facility, and scheduling case managers appointments.
• Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
• Maintain accurate client data in the agency database, Homeless Management Information System (HMIS).
• Assist Participants in completing their Housing & Services Plan and Budget within three days of enrollment to the program.
• Set-up and maintain well-organized client files that include all the appropriate paperwork in the designated sections.
• Submit case notes into HMIS within 24 hours using the DAP (Data, Assessment and Plan) format.
• Upload participants’ documentation into HMIS and the participants’ files upon receipt.
• Update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• Conduct regular (daily/weekly) wellness checks and safety inspections to monitor upkeep, safety and security of the facility/premises and the wellness of all.
• Complete and submit incident reports and behavioral contracts for program violations.
• Provide follow-up of incident reports/behavior contracts to address underlying behavioral issues that prevent the participant from adhering to program guidelines.
• Coordinate with participant and other individuals to implement a life skills curriculum for Participants that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, housekeeping, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.
• Identify resources for Interpreters for those participants who are non-English speaking.
• Respond to participants’ concerns, complaints, and inquiries in a timely manner.
• Comply with Program Policies regarding reporting incidents of child and elderly abuse, verbal and physical assault, suicide, and homicide to the proper authorities.
• Utilize evidence-based practices, including intensive case management, motivational interviewing, harm reduction, and trauma-informed care, in service delivery to assess participant’s issues, needs and progress and to provide client centered services to stabilize their permanent housing.
• Input bed attendance/services into HMIS daily before 10am; for the participant who physically resides in the facility.
• Provide follow-up of incident reports involving participants to address underlying behavioral issues that prevent the individual from adhering to program guidelines.
• Use interviewing techniques and other problem-solving skills to assess participant’s issues, needs and progress.
• Complete/submit Exit and Terminations Plans in a timely manner.
• Coordinate with sta