Case Manager-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a Case Manager – Supportive Housing in New York to deliver trauma-informed, comprehensive case management for families in permanent supportive housing.

You will assess, plan, and monitor services to promote housing stability and long-term self-sufficiency. You will collaborate with housing staff and community partners, advocate for clients to access benefits and services, and support lease understanding and financial management to prevent arrears.

Qualifications

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs to promote housing stability and long-term self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed care.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements and financial management to maintain housing and prevent rental arrears.
• Monitor progress, conduct follow-up meetings, and document in CARES and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention and family well-being.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor service plans and ILPs to promote housing stability and self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed care.
• Advocate for clients and connect them to public benefits, healthcare, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent arrears.
• Monitor client progress, conduct follow-up meetings, and maintain accurate documentation in CARES and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention and overall family well-being.

Skills

Case management

Trauma-informed care

Advocacy

Documentation

Crisis intervention

Collaboration

Education

Bachelor’s degree in Social Work or related field

Associate degree with 3 years experience in direct client-facing human services

Job description

Case Manager – Supportive Housing

Help Families Achieve Long-Term Housing Stability

$47,283

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

What You Will Do

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

Who You Will Be

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client-facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.