Case Manager

Delve Search & Recruiting; California (MO); Hybrid; USD 52,000 - 82,000; Full time

Job summary

Delve Search & Recruiting is seeking an experienced Personal Injury Case Manager for the Pre-Litigation team. The role focuses on managing high-volume pre-litigation cases involving wrongful deaths and serious injuries, coordinating medical care, and keeping clients informed throughout the process.

The ideal candidate has 2+ years in PI case management, strong medical knowledge, and excellent client communication.

Qualifications

• Minimum of 2 years of Personal Injury case management experience.
• Demonstrated ability to successfully manage a large volume of pre-litigation PI cases.
• Strong understanding of medical terminology, treatment, and procedures, including surgeries, injections, and infusions.
• Experience communicating and coordinating between clients and medical providers.
• Highly organized and detail-oriented with a professional, positive approach.
• Ability to type a minimum of 40 WPM.
• Experience with Litify and/or Salesforce is a significant plus.
• Spanish fluency is a plus.

Responsibilities

• Manage a high-volume caseload of personal injury matters throughout the pre-litigation process.
• Maintain frequent communication with clients, providing case updates and helping them understand their medical treatment and next steps.
• Review and evaluate medical records and treatment plans to help assess case value and determine appropriate treatment progression.
• Coordinate and manage clients’ medical treatment, including surgeries, injections, infusions, and other procedures.
• Help clients navigate medical providers, appointments, procedures, and the overall treatment process.
• Serve as a liaison between clients and healthcare providers to help ensure treatment progresses appropriately.
• Organize and prepare completed case files for submission to the Demands Department.

Skills

PI case management

Medical terminology

Client communication

Litify

Salesforce

Typing 40 WPM

Spanish language

Tools

Litify

Salesforce

Job description

Personal Injury Case Manager – Pre-Litigation

The Opportunity

We are seeking an experienced Personal Injury Case Manager to join our Pre-Litigation Department. In this role, you will manage cases involving wrongful death, traumatic brain injuries, catastrophic injuries, and serious orthopedic injuries.

You will serve as a key point of contact for clients throughout the pre-litigation process, helping coordinate medical care, keeping clients informed about their cases and treatment, and ensuring each matter is properly developed and positioned for the strongest possible recovery.

Key Responsibilities

• Manage a high-volume caseload of personal injury matters throughout the pre-litigation process.
• Maintain frequent communication with clients, providing case updates and helping them understand their medical treatment and next steps.
• Review and evaluate medical records and treatment plans to help assess case value and determine appropriate treatment progression.
• Coordinate and manage clients’ medical treatment, including surgeries, injections, infusions, and other procedures.
• Help clients navigate medical providers, appointments, procedures, and the overall treatment process.
• Serve as a liaison between clients and healthcare providers to help ensure treatment progresses appropriately.
• Organize and prepare completed case files for submission to the Demands Department.

Qualifications

• Minimum of 2 years of Personal Injury case management experience.
• Demonstrated ability to successfully manage a large volume of pre-litigation PI cases.
• Strong understanding of medical terminology, treatment, and procedures, including surgeries, injections, and infusions.
• Experience communicating and coordinating between clients and medical providers.
• Highly organized and detail-oriented with a professional, positive approach.
• Ability to type a minimum of 40 WPM.
• Experience with Litify and/or Salesforce is a significant plus.
• Spanish fluency is a plus.

Work Arrangement

This position will transition to a hybrid schedule after the first 90 days.