Case Manager

Jobot; Albuquerque (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Jobot is hosting a compassionate Case Manager role in Albuquerque for a nonprofit dedicated to helping individuals experiencing homelessness. The role focuses on intake assessments, individualized service plans, connecting clients with housing resources, and advocacy to support self-sufficiency and permanent housing.

The ideal candidate is organized, empathetic, and experienced with crisis intervention, confidential documentation, and collaboration with partners.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Experience in case management and nonprofit settings preferred.
• Knowledge of community resources and social service systems.
• Strong communication and crisis intervention skills.
• Ability to maintain confidentiality.

Responsibilities

• Conduct client intake assessments and develop individualized case management plans.
• Maintain ongoing contact with clients to monitor progress toward housing and stability goals.
• Connect clients with housing resources, healthcare, behavioral health services, employment programs, financial assistance.
• Advocate for clients with landlords, service providers, and government agencies.
• Maintain confidential case documentation and coordinate services with staff and partners.
• Engage in outreach to sustain client participation in services.
• Monitor progress and adjust service plans toward stable housing.
• Know local resources and regulations.

Skills

Communication skills

Crisis intervention

Organizational skills

Empathy

Caseload management

Education

Bachelor's degree in Social Work or related field

Tools

Electronic case management systems

Microsoft Office

Job description

Help Make a Lasting Impact in the Albuquerque Community

This Jobot Job is hosted by: Giulia Saier

Salary: $17 - $20 per hour

A bit about us

Our client is a mission-driven nonprofit organization dedicated to serving individuals experiencing homelessness and housing insecurity throughout the Albuquerque community. Through comprehensive case management, advocacy, and community partnerships, they help clients overcome barriers to stable housing, healthcare, employment, and other essential services. Their team is committed to treating every individual with dignity, respect, and compassion while creating meaningful opportunities for long-term success.

Why join us

• Make a meaningful difference in the lives of individuals experiencing homelessness every day.
• Join a collaborative, compassionate team dedicated to strengthening the local community.
• Build strong relationships with community partners and social service organizations throughout Albuquerque.
• Work in a supportive environment that values professional development, teamwork, and employee well-being.
• Help empower clients to achieve greater independence and long-term stability.

Job Description

Our client is seeking a compassionate and motivated Case Manager to provide comprehensive support services to individuals experiencing homelessness. This role is responsible for assessing client needs, developing individualized service plans, connecting clients with housing and community resources, and advocating for clients as they work toward self-sufficiency and permanent housing.

The ideal candidate is empathetic, highly organized, and comfortable working with individuals facing complex challenges, including mental health concerns, substance use, unemployment, and housing instability.

Responsibilities

• Conduct client intake assessments and develop individualized case management plans.
• Maintain ongoing contact with clients to monitor progress toward housing and personal stability goals.
• Connect clients with housing resources, healthcare providers, behavioral health services, employment programs, financial assistance, and other community resources.
• Assist clients with completing applications, obtaining identification documents, benefits enrollment, and accessing supportive services.
• Advocate on behalf of clients with landlords, service providers, government agencies, and community organizations.
• Maintain accurate, timely, and confidential case documentation in accordance with organizational and funding requirements.
• Participate in interdisciplinary team meetings and collaborate with internal staff and external partners to coordinate services.
• Conduct outreach as needed to engage clients and promote continued participation in services.
• Monitor client progress, adjust service plans as appropriate, and support successful transitions into stable housing.
• Maintain knowledge of local community resources, housing programs, and applicable regulations.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field preferred; equivalent experience will also be considered.
• Previous experience in case management, social services, behavioral health, homelessness services, or nonprofit organizations preferred.
• Strong knowledge of community resources and social service systems.
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to establish trust and build rapport with individuals from diverse backgrounds.
• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Experience with electronic case management systems and Microsoft Office.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Valid driver's license and reliable transportation may be required.

Equal Opportunity Statement

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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