Case Management Support Specialist

The GEO Group Australia Pty Ltd.; Neptune City (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

The GEO Group is hiring an Assistant Case Manager for a Community Resource Center. You will support case coordination, conduct intakes, document progress, and ensure adherence to evidence-based practices in all participant interactions.

Responsibilities include greeting participants, assisting with reports, and maintaining case notes in the company database while delivering quality customer service to staff and participants.

Qualifications

• High school diploma required.
• Bachelor's degree in Social Services preferred.
• Bi-lingual (English/Spanish) skills preferred.
• College coursework in Human Services or business discipline preferred.
• Minimum of six months’ experience in Human Services field with direct participant services preferred.
• Minimum of six months’ experience working with minority populations preferred.
• Must be twenty-one years of age with at least five years driving experience if required to transport participants.
• Valid State driver's license and five year record of safe driving if required to transport participants.

Responsibilities

• The Assistant Case Manager greets participants entering the facility and may complete drug screens according to scheduled checks.
• May perform breath analysis and provide results.
• Completes initial intake process with participants, including paperwork and database input.
• Provides general office administration duties and customer service to all visitors.
• Assists in case coordination and preparation/distribution of reports.
• Assists in managing a participant caseload and conducts risk/need assessments.

Skills

Bi-lingual (English/Spanish)

Customer service

Communication

Organization

Attention to detail

MS Word

Excel

Basic math

Education

Bachelor's degree in Social Services

Tools

Company database

MS Word

Excel

Job description

The GEO Group is hiring an Assistant Case Manager for a Community Resource Center. You will support case coordination, conduct intakes, document progress, and ensure adherence to evidence-based practices in all participant interactions.

Responsibilities include greeting participants, assisting with reports, and maintaining case notes in the company database while delivering quality customer service to staff and participants.