Case Management Assistant

Federal-Public-Defender,-Western-District-of-Texa; Del Rio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

FEHB health insurance

FEDVIP dental/vision

FEGLI life insurance

Federal retirement benefits

Job summary

The Federal Public Defender for the Western District of Texas is seeking a Case Management Assistant to be stationed in the Del Rio office. The role involves opening and assigning cases, docketing opening events, and filing case records with strict quality controls.

You will review data accuracy, prepare required reports, and assist attorneys with scheduling questions. The position requires strong communication, organization, and computer skills in a professional federal environment.

Qualifications

• High school diploma or equivalent.
• 3 years of general administrative experience.
• Ability to work independently, take initiative, and collaborate with team.
• Professional demeanor and positive attitude in a formal environment.
• Excellent oral and written communication and interpersonal skills.
• Strong organizational skills for handling case files and documents.
• Proficient computer skills and accurate data entry.
• Ability to learn new software and work with electronic files and various applications.
• Fluent in English; Spanish preferred but not required.
• Knowledge of office clerical principles and procedures.
• Ability to write grammatically correct sentences and business correspondence.
• Good judgment in a mature, diplomatic manner.

Responsibilities

• Open cases in the case management system and assign initial work.
• Scan and docket initial opening events.
• Sort, classify, and file case records on opening/closing.
• Review data accuracy in case records for timeliness and quality.
• Prepare reports to ensure accessibility and QA standards.
• Make corrections to case records to comply with procedures.
• Run daily, weekly, or monthly reports.
• Monitor caseloads to ensure timely closing procedures.
• Assist attorneys with case status questions, hearing dates, and locations.

Skills

Communication skills

Organizational skills

Data entry

Computer proficiency

Independent worker

English fluency

Education

High school diploma

Tools

Case management software

Electronic filing systems

Job description

The Federal Public Defender for the Western District of Texas is accepting applications for the position of Case Management Assistant, to be stationed in the Del Rio office.

POSITION DUTIES

• Open cases in case management system and process initial case assignments.
• Scan and docket initial opening events.
• Sort, classify and file case records upon opening and closing of a case file.
• Review, identify and research the accuracy, timeliness and quality of data entered into the case record.
• Prepare and analyze required reports to ensure that all case files and related information are accessible and adhere to quality assurance standards.
• Make corrections to case record to comply with local and national procedures.
• Run miscellaneous daily, weekly or monthly reports.
• Examine caseloads on a regular basis to ensure timely and accurate closing procedures are completed.
• Assist attorneys with questions regarding status of cases and dates and locations of hearings, as needed.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• 3 years of general experience in an administrative role, that demonstrates the ability to read and understand complex procedures and guidelines.
• Must be able to work independently, take initiative, and work in harmony with other team members while performing different roles.
• Must have positive attitude and present a professional demeanor and appearance, appropriate for a professional environment.
• Must have excellent oral and written communication and interpersonal skills.
• A high level of organizational skills to gather, maintain, and manage documents and information for assigned cases.
• The ideal candidate must possess excellent computer proficiency.
• Accurate data entry skills and proof-reading skills are essential.
• Ability to learn new software programs, work with electronic files and various applications.
• Must be fluent in English. Spanish proficiency is preferred but not required.
• A comprehensive knowledge of office clerical principles, practices, methods and techniques.
• Ability to write grammatically correct sentences and compose business correspondence.
• Must have the ability to exercise good judgment, in a mature and diplomatic manner.

BENEFITS

• Retirement benefits under the Federal Employees Retirement System.
• Optional participation in Federal Employees Health Benefits (FEHB).
• Optional participation in Federal Employees Dental and Vision Insurance Program (FEDVIP).
• Optional participation in Federal Employees’ Group Life Insurance (FEGLI).
• Position is excepted service, without competitive civil service tenure.

The Federal Public Defender is an equal-opportunity employer