Case Management Assistant

Federal Public Defender, Western District of Texas; Del Rio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Retirement benefits under the Federal"

FEHB health benefits

FEDVIP dental and vision insurance

FEGLI life insurance

Excepted service position

Job summary

The Federal Public Defender for the Western District of Texas invites applications for a Case Management Assistant stationed in the Del Rio office. The role focuses on opening cases, processing events, maintaining case records, and generating reports to ensure quality and timeliness in a professional setting.

Qualified candidates will have a high school diploma, 3 years of administrative experience, strong communication and organizational skills, and the ability to learn new software.

Qualifications

• High school diploma or equivalent.
• 3 years of general administrative experience with ability to handle complex procedures.
• Ability to work independently and with a team in a professional environment.
• Strong written and oral communication and interpersonal skills.
• Excellent organizational skills and data accuracy.
• Proficiency in computer use and learning new software.
• English fluency; Spanish preferred but not required.
• Ability to draft grammatically correct business correspondence.
• Good judgment, mature and diplomatic demeanor.

Responsibilities

• Open cases in case management system and process initial case assignments.
• Scan and docket initial opening events.
• Sort, classify and file case records on opening/closing.
• Review data for accuracy, timeliness, and quality in case records.
• Prepare and analyze required reports to ensure accessibility and QA compliance.
• Make corrections to case records to follow procedures.
• Run daily, weekly or monthly reports.
• Examine caseloads regularly to ensure timely closing procedures.
• Assist attorneys with case status and hearing dates/locations, as needed.

Skills

Administrative experience

Excellent communication

Organizational skills

Attention to detail

Data entry

English fluency

Independent worker

Professional demeanor

Education

High school diploma

Tools

Case management software

Microsoft Office

Electronic filing systems

Job description

The Federal Public Defender for the Western District of Texas is accepting applications for the position of Case Management Assistant, to be stationed in the Del Rio office.

POSITION DUTIES

• Open cases in case management system and process initial case assignments.
• Scan and docket initial opening events.
• Sort, classify and file case records upon opening and closing of a case file.
• Review, identify and research the accuracy, timeliness and quality of data entered into the case record.
• Prepare and analyze required reports to ensure that all case files and related information are accessible and adhere to quality assurance standards.
• Make corrections to case record to comply with local and national procedures.
• Run miscellaneous daily, weekly or monthly reports.
• Examine caseloads on a regular basis to ensure timely and accurate closing procedures are completed.
• Assist attorneys with questions regarding status of cases and dates and locations of hearings, as needed.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• 3 years of general experience in an administrative role, that demonstrates the ability to read and understand complex procedures and guidelines.
• Must be able to work independently, take initiative, and work in harmony with other team members while performing different roles.
• Must have positive attitude and present a professional demeanor and appearance, appropriate for a professional environment.
• Must have excellent oral and written communication and interpersonal skills.
• A high level of organizational skills to gather, maintain, and manage documents and information for assigned cases.
• The ideal candidate must possess excellent computer proficiency.
• Accurate data entry skills and proof-reading skills are essential.
• Ability to learn new software programs, work with electronic files and various applications.
• Must be fluent in English. Spanish proficiency is preferred but not required.
• A comprehensive knowledge of office clerical principles, practices, methods and techniques.
• Ability to write grammatically correct sentences and compose business correspondence.
• Must have the ability to exercise good judgment, in a mature and diplomatic manner.

BENEFITS

• Retirement benefits under the Federal Employees Retirement System.
• Optional participation in Federal Employees Health Benefits (FEHB).
• Optional participation in Federal Employees Dental and Vision Insurance Program (FEDVIP).
• Optional participation in Federal Employees’ Group Life Insurance (FEGLI).
• Position is excepted service, without competitive civil service tenure.

The Federal Public Defender is an equal-opportunity employer