Case Intake & Communications Specialist

City of New York; New York (NY); On-site; USD 40,000 - 64,000; Full time

Job summary

The City of New York is seeking a Customer Information Representative to handle inquiries from law enforcement, medical facilities, funeral homes, and the public. The role requires accurate data entry into the Case Intake system and coordination with investigators and transport teams.

The position emphasizes public information duties, 24/7 readiness for essential operations, and compliance with work authorization requirements. The department emphasizes equal opportunity and a diverse workforce.

Qualifications

• Bachelor's degree or higher required; multiple acceptable paths listed.
• Associate degree with 1 year in customer service/IT inquiries acceptable.
• High school diploma plus 2 years experience acceptable.
• Combination of education and experience allowed; NYC experience may substitute.
• For Assignment Level III, two additional years of relevant experience required.

Responsibilities

• Answer telephone and gather vital information from law enforcement, medical facilities, funeral homes, hospitals and the public.
• Enter data into OCME's Case Intake database.
• Notify Medicolegal Investigators of assigned cases and pertinent information.
• Provide relevant information to Medical Examiner Transport Team for case recovery.
• Support high profile and emergency operations as needed.
• Other duties as assigned.

Skills

Customer service

Data entry

Public information

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma + 2 years experience

Education/experience combo

NYC government experience substitution

Tools

Databases

Information systems

Job description

The City of New York is seeking a Customer Information Representative to handle inquiries from law enforcement, medical facilities, funeral homes, and the public. The role requires accurate data entry into the Case Intake system and coordination with investigators and transport teams.

The position emphasizes public information duties, 24/7 readiness for essential operations, and compliance with work authorization requirements. The department emphasizes equal opportunity and a diverse workforce.