Communications Specialist

City of New York; New York (NY); On-site; USD 40,000 - 64,000; Full time

Job summary

The City of New York is seeking a Customer Information Representative to handle inquiries from law enforcement, medical facilities, funeral homes, and the public. The role requires accurate data entry into the Case Intake system and coordination with investigators and transport teams.

The position emphasizes public information duties, 24/7 readiness for essential operations, and compliance with work authorization requirements. The department emphasizes equal opportunity and a diverse workforce.

Qualifications

• Bachelor's degree or higher required; multiple acceptable paths listed.
• Associate degree with 1 year in customer service/IT inquiries acceptable.
• High school diploma plus 2 years experience acceptable.
• Combination of education and experience allowed; NYC experience may substitute.
• For Assignment Level III, two additional years of relevant experience required.

Responsibilities

• Answer telephone and gather vital information from law enforcement, medical facilities, funeral homes, hospitals and the public.
• Enter data into OCME's Case Intake database.
• Notify Medicolegal Investigators of assigned cases and pertinent information.
• Provide relevant information to Medical Examiner Transport Team for case recovery.
• Support high profile and emergency operations as needed.
• Other duties as assigned.

Skills

Customer service

Data entry

Public information

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma + 2 years experience

Education/experience combo

NYC government experience substitution

Tools

Databases

Information systems

Job description

Job Description

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

• Commitment: Dedicated to the mission at all times
• Accountability: Responsible to each other and the community
• Resilience: Adapt in the face of adversity
• Excellence: Achieve and maintain the highest quality
• Service: Innovate to meet evolving needs

Under the general direction of the Assistant Director of Communication Operations and specifically under the supervision of a Communications Supervisor, incumbent will receive and facilitate both the screening and assignment of reported deaths and the triage and deployment of all other incoming calls, as appropriate.

Duties will include but are not limited to:

• Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
• Accurately enters data into OCME's “Case Intake” computerized data-base system.
• Notifies Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case
• Provide all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
• Provide all pertinent information necessary to agency staff to support high profile and / or emergency operations.
• Other duties as assigned

SPECIAL NOTE: Selected candidates will be required to provide a DNA sample by swabbing.

This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

WORK AUTHORIZATION: Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.

CUSTOMER INFORMATION REP - 60888

Qualifications

1. A baccalaureate degree from an accredited college or university; or 2 An associate degree or 60 semester credits from an accredited college or university and one year of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above; or 4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 60 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. 5. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.