Medicolegal Communications Liaison — Emergency Ops

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Office of Chief Medical Examiner in New York City seeks a Customer Information Representative to screen and triage inquiries, enter data, and support investigators and transport teams. The role requires strong communication, data literacy, and the ability to handle high-profile and emergency information with accuracy.

Candidates should have a relevant degree or equivalent experience in public information or help desk settings, with residency in NYC preferred.

Qualifications

• Evidence of strong oral and written communication skills.
• Ability to navigate data systems and databases for information retrieval.
• Experience responding to inquiries in customer service or public information roles.

Responsibilities

• Answer telephones and gather vital information from law enforcement, facilities, hospitals, and the public.
• Enter data into OCME's Case Intake database accurately and timely.
• Notify Medicolegal Investigators of cases and pertinent details to guide investigations.
• Provide information to Medical Examiner Transport Team for case recovery.
• Share information with agency staff to support operations, including high-profile events.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Help desk

Public information

Education

Bachelor’s degree from an accredited college or university

Associate degree or 60 semester credits plus 1 year experience in inquiries

High school diploma + 2 years related experience

Education/experience combination with NYC substitution

Job description

The Office of Chief Medical Examiner in New York City seeks a Customer Information Representative to screen and triage inquiries, enter data, and support investigators and transport teams. The role requires strong communication, data literacy, and the ability to handle high-profile and emergency information with accuracy.

Candidates should have a relevant degree or equivalent experience in public information or help desk settings, with residency in NYC preferred.