24/7 Emergency Dispatch & Information Specialist

Nyc-Housing-Authority; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

New York City Housing Authority (NYCHA) EMSD seeks a Customer Information Representative to serve as the primary link between the Emergency Communications Center and field maintenance teams. You will log, prioritize, and dispatch maintenance incidents and emergencies, ensuring complete, timely information for crews to perform safely.

The role emphasizes coordination, incident tracking, and clear communications, supporting 24/7 operations and strict adherence to protocols during high-pressure

Qualifications

• A bachelor's degree from an accredited college or university.
• An associate degree plus two years of satisfactory customer service/IT-related experience.
• A four-year high school diploma with four years of related experience.
• A combination of education and experience may be accepted; NYC government experience can substitute.

Responsibilities

• Incident intake & dispatch: log, prioritize, and assign maintenance/service requests.
• Field communication: act as hub between ECC and EMSD field staff, relay updates.
• Incident tracking & documentation: maintain real-time status of active work orders and repairs.
• Standards of communication: use clear language and confirm understanding of assignments.
• Readiness & system management: stay logged into Maximo and monitor radios and dispatch gear.

Skills

Dispatch experience

Customer service

Data entry

Education

Bachelor's degree

Associate degree + 2 years' experience

High school diploma + 4 years' experience

Education/experience combo acceptable

Tools

Maximo

Job description

New York City Housing Authority (NYCHA) EMSD seeks a Customer Information Representative to serve as the primary link between the Emergency Communications Center and field maintenance teams. You will log, prioritize, and dispatch maintenance incidents and emergencies, ensuring complete, timely information for crews to perform safely.

The role emphasizes coordination, incident tracking, and clear communications, supporting 24/7 operations and strict adherence to protocols during high-pressure