Case Counselor — Pathways to Housing & Wellness (Memphis)

The Hospitality Hub of Memphis; Memphis (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

401(k)

Medical insurance

Training

Job summary

The Hospitality Hub of Memphis seeks a compassionate Case Counselor to respond to homelessness with care and urgency. You will help clients access services, create pathways out of homelessness, and document progress in HMIS.

Join a team that values empathy, trauma-informed practice, and flexible hours, including potential evenings or weekends. Training is provided to support your growth and effectiveness.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or related field.
• Six years working in a Social Work related field.
• Experience or willingness to learn.
• Willingness to work irregular shifts including holidays, weekends, evenings, or nights.

Responsibilities

• Collaborate with Case Counselors, Street Outreach Specialists, the Guest Services Supervisor, and Hub leadership to provide high-quality, coordinated support for all guests.
• Conduct intakes and comprehensive assessments to identify individual needs, barriers, and goals related to housing stability, employment, mental health, and overall well-being.
• Co-create goal-oriented case plans with clients to address root causes of homelessness, using motivational interviewing and strength-based, trauma-informed approaches.
• Maintain accurate and timely data entry in HMIS and other required databases.
• Stay informed about all Hub programs and community resources to ensure guests receive accurate, relevant, and comprehensive information and referrals.
• Facilitate client access to essential services such as healthcare, benefits (e.g., SNAP), identification, and housing programs.
• Provide consistent follow-up to ensure progress toward goals is measurable, time-bound, and sustainable.
• Build and maintain trusting relationships with guests, modeling empathy, respect, and cultural sensitivity.
• Utilize de-escalation and mediation skills to resolve conflicts and maintain a safe, welcoming environment for all.
• Support team communication and coordination through Slack and other organizational tools.
• Monitor and uphold Hub safety and health protocols, including COVID-19 guidelines. Ensure completion of daily shift checklists, incident reports, and other documentation as required.
• Maintain a clean, organized, and safe environment in all Hub spaces.
• Assist in data reporting by providing accurate daily counts of guests served, meals provided, and outcomes achieved.
• Communicate celebrations, concerns, and client progress through proper channels and to appropriate supervisors.
• Proactively identify issues and propose solutions to improve services, efficiency, and client experience.

Skills

Organizational skills

Communication

Teamwork

Leadership

Conflict resolution

HMIS knowledge

Education

Bachelor's degree in Social Work / Psychology / Sociology

Tools

HMIS

Google Workspace

Slack

Typing proficiency

Job description

The Hospitality Hub of Memphis seeks a compassionate Case Counselor to respond to homelessness with care and urgency. You will help clients access services, create pathways out of homelessness, and document progress in HMIS.

Join a team that values empathy, trauma-informed practice, and flexible hours, including potential evenings or weekends. Training is provided to support your growth and effectiveness.