Case & Compliance Operations Lead

Wake Forest University; Winston-Salem (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Wake Forest University in Winston-Salem, NC invites applications for the Case & Operations Manager in the Office of Institutional Equity. The role handles intake, case management, and coordination of supportive measures for reports related to policy and procedure violations, with focus on confidentiality and FERPA compliance.

You will coordinate training and outreach on Civil Rights and Title IX, liaise with campus partners, and provide back-office support.

Qualifications

• Bachelors degree with three years of professional experience; Human Services degree preferred.
• Strong interpersonal communication skills.
• Proficiency with Microsoft Office, Google Workspace, and Adobe Acrobat.
• Well-organized, detail-oriented, and proactive.
• Ability to coordinate multiple projects with minimal supervision.
• Experience with sensitive topics and diverse community.
• Ability to produce high-quality written work.
• Ability to liaise with a broad range of campus partners.
• Ability to maintain confidentiality under FERPA.

Responsibilities

• Review reports to OIE and send communications per SOP.
• Coordinate outreach with Claimants, Respondents, and Witnesses.
• Manage case intake data in a confidential online database (Maxient).
• Provide logistical support for hearings.
• Maintain case records and redactions.
• Prepare annual reports for the Executive Director.
• Support training and outreach on Civil Rights and Title IX.
• Assist with scheduling and travel as needed.

Skills

Interpersonal communication

Organizational skills

Attention to detail

Project coordination

Confidentiality

Education

Bachelors degree

Human Services degree preferred

Tools

Maxient

Workday

Microsoft Office

Google Workspace

Adobe Acrobat

Job description

Wake Forest University in Winston-Salem, NC invites applications for the Case & Operations Manager in the Office of Institutional Equity. The role handles intake, case management, and coordination of supportive measures for reports related to policy and procedure violations, with focus on confidentiality and FERPA compliance.

You will coordinate training and outreach on Civil Rights and Title IX, liaise with campus partners, and provide back-office support.